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The use of services from WebSolPro.com,
[hereafter referred to as "WebSolPro"] constitutes agreement
to these terms. You may view our
Privacy Policy here.
1.) Account Setup / Email on file
We will setup your account after we have received payment
and we and/or our payment partner(s) have screened the
order(s) in case of fraud. It is your responsibility to
provide us with an email address which is not @ the domain(s)
you are signing up under. If there is ever an abuse issue or
we need to contact you, the primary email address on file
will be used for this purpose. It is your responsibility to
ensure the email address on file is current or up to date at
all times. If you have a domain name registered with
WebSolPro, it is your responsibility to ensure that the
contact information for your domain account and your actual
domain name(s) is correct and up-to-date.
WebSolPro is not responsible for a lapsed registration due
to outdated contact information being associated with the
domain. If you need to verify or change this information,
you should contact our sales team via email. Providing false
contact information of any kind may result in the
termination of your account.
Ownership
Normally we register all domain names using WebSolPro’s
information. If you want to change ownership so please
request us by email so we will change domain ownership on
your name.
Transfers
Our transfers team will make every effort to help you move
your site to us. However, transfers are provided as a
courtesy service, and we can not make guarantees regarding
the availability, possibility, or time required to complete
an account transfer. Each hosting company is configured
differently, and some hosting platforms save data in an
incompatible or proprietary format, which may make it
extremely difficult if not impossible to migrate some or all
account data. We will try our best, but in some cases we may
be unable to assist you in a transfer of data from an old
host.
The free transfer services are available for 30 days from
your sign up date. Transfers outside of the 30 day free
period will incur a charge; please contact a member of the
sales department with specific details to receive a price
quote.
If you are transferring out domain/hosting account so you
must have to place trasnfer request before 1 week of your
domain/hosting expiry or else your transfer request will be
rejected.
Dedicated IP Address Allocation / Custom Module Installation
/ Custom Settings
Any dedicated IP order in addition to ones provided with
a hosting package may be subject to IP Justification.
Justification practices are subject to change to remain in
conformity with policies of American Registry for Internet
Numbers (ARIN). We reserve the right to deny any dedicated
IP request based on insufficient justification or current IP
utilization.
Client Having space more than 2 GB can request for custom
module installation or Custom settings.
Third Party Providers
All transactions with third party providers are solely
between the visitor and the individual provider. WebSolPro
is not the agent, representative, trustee or fiduciary of
you or the third party provider in any transaction.
All discounts, promotions and special third party offers may
be subject to additional restrictions and limitations by the
third party provider. All transactions with third party
providers are subject to the terms and conditions under
which the provider agrees with you to provide the goods or
services. You should confirm the terms of any purchase
and/or use of goods or services with the specific provider
with whom you are dealing.
We do not make any representations or warranties regarding,
and are not liable for, the quality, availability, or
timeliness of goods or services provided by a third party
provider. You undertake all transactions with these
providers at your own risk. We do not warrant the accuracy
or completeness of any information regarding third party
providers.
2.) Content
All services provided by WebSolPro may only be used for
lawful purposes. The laws of the State of Florida, the State
of Texas, and the United States of America apply.
The customer agrees to indemnify and hold harmless WebSolPro
from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or
trademark is prohibited. This includes but is not limited to
unauthorized copying of music, books, photographs, or any
other copyrighted work. The offer of sale of any counterfeit
merchandise of a trademark holder will result in the
immediate termination of your account. Any account found to
be in violation of anothers copyright will be expeditiously
removed, or access to the material disabled. Any account
found to be in repeated violation of copyright laws will be
suspended and/or terminated from our hosting. If you believe
that your copyright or trademark is being infringed upon,
please email abuse@WebSolPro.com with the information
required. If the request is of a licensing issue, we may
require further documentation.
Using a shared account as a backup/storage device is not
permitted, with the exception of one cPanel backup of
the same account. Please do not take backups of your
backups.
Examples of unacceptable material on all Shared and Reseller
servers include:
 Topsites
IRC
Scripts/Bots
Proxy
Scripts/Anonymizers
Pirated
Software/Warez
Image
Hosting Scripts (similar to Photobucket or Tinypic)
AutoSurf/PTC/PTS/PPC
sites
IP
Scanners
Bruteforce
Programs/Scripts/Applications
Mail
Bombers/Spam Scripts
Banner-Ad
services (commercial banner ad rotation)
File
Dump/Mirror Scripts (similar to rapidshare)
Commercial
Audio Streaming (more than one or two streams)
Escrow/Bank
Debentures
High-Yield
Interest Programs (HYIP) or Related Sites
Investment
Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange,
Ponzi, MLM/Pyramid Scheme)
Sale
of any controlled substance without prior proof of
appropriate permit(s)
Prime
Banks Programs
Lottery/Gambling
Sites
MUDs/RPGs/PBBGs
Hacker
focused sites/archives/programs
Sites
promoting illegal activities
Forums
and/or websites that distribute or link to warez/pirated/illegal
content
Bank
Debentures/Bank Debenture Trading Programs
Fraudulent
Sites (Including, but not limited to sites listed at
aa419.org & escrow-fraud.com)
Push
button mail scripts
Broadcast
or Streaming of Live Sporting Events (UFC, NASCAR, FIFA,
NFL, MLB, NBA, WWE, WWF, etc)
Tell
A Friend Scripts
Anonymous
or Bulk SMS Gateways
Music,
Videos, Softwares, Images which are not copyrighted by you.
WebSolPro services, including all related equipment,
networks and network devices are provided only for
authorized customer use. WebSolPro systems may be monitored
for all lawful purposes, including to ensure that use is
authorized, for management of the system, to facilitate
protection against unauthorized access, and to verify
security procedures, survivability, and operational
security. During monitoring, information may be examined,
recorded, copied and used for authorized purposes. Use of
WebSolPro system(s) constitutes consent to monitoring for
these purposes.
Any account found connecting to a third party network or
system without authorization from the third party is subject
to suspension. Access to networks or systems outside of your
direct control must be with expressed written consent from
the third party. WebSolPro may, at its discretion, request
and require documentation to prove access to a third party
network or system is authorized.
We reserve the right to refuse service to anyone. Any
material that, in our judgment, is obscene, threatening,
illegal, or violates our terms of service in any manner may
be removed from our servers (or otherwise disabled), with or
without notice.
Failure to respond to email from our abuse department within
24 hours may result in the suspension or termination of
your services. All abuse issues must be dealt with via
troubleticket/email and will have a response within 24
hours.
Sites hosted on WebSolPro.com's service(s) are regulated
only by U.S. law. Given this fact, and pursuant to Section
230(c) of the Communications Decency Act, we do not remove
allegedly defamatory material from domains hosted on our
service(s). The only exception to this rule is if the
material has been found to be defamatory by a court, as
evidenced by a court order. WebSolPro.com is not in a
position to investigate and validate or invalidate the
veracity of individual defamation claims, which is why we
rely on the legal system and courts to determine whether or
not material is indeed considered defamatory. In any case in
which a court order indicates material is defamatory,
libelous, or slanderous in nature; we will disable access to
the material. Similarly, in any case in which a US Court has
placed an injunction against specified content or material;
we will comply and remove or disable access to the material
in question.
The language of Section 230(c) of the Communications Decency
Act fundamentally states that Internet services providers
like WebSolPro.com and many of WebSolPro.com's other
webhosting services and brands are republishers and not the
publisher of content. Our service merely provides a hosting
platform and space on which to host content, and any
creation or publication of content on our services is the
sole responsibility of the third-party user which creates or
publishes the content. Therefore, WebSolPro.com should not
be held liable for any allegedly defamatory, offensive or
harassing content published on sites hosted under
WebSolPro.com's webhosting service(s).
If in doubt regarding the acceptability of your site or
service, please contact us at abuse@WebSolPro.com and we
will be happy to assist you. Potential harm to minors is
strictly forbidden, including but not limited to child
pornography or content perceived to be child pornography
(Lolita): Any site found to host child pornography or
linking to child pornography will be suspended immediately
without notice.
Resellers: we will suspend the site in question and
will notify you so you may terminate the account. We will
further monitor your activity; more than one infraction of
this type may result in the immediate termination of your
account.
Direct customers: Your services will be terminated
with or without notice.
Violations will be reported to the appropriate law
enforcement agency.
It is your responsibility to ensure that scripts/programs
installed under your account are secure and permissions of
directories are set properly, regardless of installation
method. When at all possible, set permissions on most
directories to 755 or as restrictive as possible. Users are
ultimately responsible for all actions taken under their
account. This includes the compromise of credentials such as
user name and password. It is required that you use a secure
password. If a weak password is used, your account may be
suspended until you agree to use a more secure password.
Audits may be done to prevent weak passwords from being
used. If an audit is performed, and your password is found
to be weak, we will notify you and allow time for you to
change/update your password.
3.) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of
unsolicited e-mail, bulk emailing, and spam. "Safe lists",
purchased lists, and selling of lists will be treated as
spam. Any user who sends out spam will have their account
terminated with or without notice.
3.a) The list must be a Double Opt-In list. This means a
user has subscribed for a newsletter or other email
marketing messages by explicitly requesting it and
confirming the email address to be their own. Confirmation
is usually done by responding to a notification/confirmation
email sent to the email address the end user specified. The
double opt-in method eliminates the chance of abuse where
somebody submits someone else's email address without their
knowledge and against their will. You will not be permitted
to mail any mailing list that you were given or purchased.
In doing so, this will also be considered spamming and may
result in termination of the offending account.
3.b) Any unsolicited e-mail being sent will result in
suspension or termination of the offending account. We take
a zero tolerance stance against sending of unsolicited
e-mail and other forms of spam.
Sites advertised via SPAM (Spamvertised) may not be hosted
on our servers. This provision includes, but is not limited
to SPAM sent via fax, phone, postal mail, email, instant
messaging, or usenet/newsgroups. No organization or entity
listed in the may be hosted on our servers. Any account
which results in our IP space being blacklisted will be
immediately suspended and/or terminated.
WebSolPro reserves the right to require changes or disable
as necessary any web site, account, database, or other
component that does not comply with its established
policies, or to make any such modifications in an emergency
at its sole discretion.
WebSolPro reserves the right to charge the holder of the
account used to send any unsolicited e-mail a clean up fee
or any charges incurred for blacklist removal. This cost of
the clean up fee is entirely at the discretion of WebSolPro.
4.) Payment Information
You agree to supply appropriate payment for the services
received from WebSolPro, in advance of the time period
during which such services are provided. You agree that
until and unless you notify WebSolPro of your desire to
cancel any or all services received, those services will be
billed on a recurring basis.
Cancellations must be done in writing by email or by phone.
Once we receive your cancellation and have confirmed all
necessary information with you via e-mail, we will inform
you in writing (typically email) that your account has been
canceled. An employee will confirm your request (and process
your cancellation) shortly thereafter. If you do not hear
back from us after submitting your cancellation, please
contact us immediately via Phone.
As a client of WebSolPro, it is your responsibility to
ensure that your payment information is up to date, and that
all invoices are paid on time. You agree that until and
unless you notify WebSolPro of your desire to cancel any or
all services received (by the proper means listed in the
appropriate section of the Terms of Service), those services
will be billed on a recurring basis, unless otherwise stated
in writing by WebSolPro. WebSolPro provides a 10 day grace
period from the time the invoice is generated (before
expiry)and when it must be paid. Any invoice that is
outstanding for 10 days and not paid will result in late fee
and/or an account suspension until account balance has been
paid in full. The late fee is applied in addition to
whatever else is owed to WebSolPro for services rendered.
Access to the account will not be restored until payment has
been received. Please see Late charges,
It is the customer's responsibility to notify our sales team
via email at sales@WebSolPro.com after paying for a domain
renewal and to ensure the email is received and acted upon.
Domain renewal notices and invoices are provided as a
courtesy reminder and WebSolPro cannot be held responsible
for failure to renew a domain or failure to notify a
customer about a domain's renewal.
Subsequently, domain renewals are billed and renewed 1 week
before the renew date. It is the customer's responsibility
to notify our sales team via email at sales@WebSolPro.com
for any domain registration cancellation. No refunds can be
given, once a domain is renewed. All domain registrations,
and renewals are final.
4b.) Late Charges
If your invoice is overdue by 3 days (you haven't made the
payment for 3 days past the due date of invoice), there'll
be late fees applied to the invoice and customer will be
liable to make payment of the service with late fees in
order to re-activate the service.
0 to 3 Days = NIL
3 to 10 Days = 5% OR Rs:100 , (Whichever is higher)
10 to 20 Days = 10% OR Rs:200 , (Whichever is higher)
20 Days+ = Deactivate
Note: Activation charges are Rs:500
Extra and you may request us for activation within 40
Days.
4c.) Other Charges
- A service charge of Rs:200.00 will be applied to your
account for setting google mx entries.
- A service charge of Rs:50.00 will be applied to your
account for unsuspending of your hosting account.
- A service charge of Rs:100.00 will be applied to your
account for recreating of your hosting account.
- A service charge of Rs:100.00 will be applied to your
account for restoring of your hosting account.
- A service charge of Rs:50.00 will be applied to your
account for creating/deleteing an email address.
- A service charge of minimum Rs:200.00 will be applied to
your account for uploading website. Please contact us for
quotation for uploading website.
WebSolPro reserves the right to change the monthly/yearly
payment amount and any other charges at anytime.
5.) Backups and Data Loss
Your use of this service is at your sole risk.
Our backup service runs once a week for Corporate customers,
overwrites any of our previous backups made, and only one
week of backups are kept. This service is provided to you as
a courtesy. WebSolPro is not responsible for files and/or
data residing on your account. You agree to take full
responsibility for files and data transferred and to
maintain all appropriate backup of files and data stored on
WebSolPro servers.
If you are using shared web hosting and don't have free
backup service availble with your account. So you may
request us for website backup. Service charges will be
charged according to the data. Please contact to sales
department for more information about it sales@WebSolPro.com
Please always download your emails using email client such
as Thunderbird, Outlook from web server. Becasue webmail is
a temporary place to keep your emails. You may loose your
emails/data in case of any demage or disaster.
6.) Cancellations and Refunds
WebSolPro reserves the right to cancel, suspend, or
otherwise restrict access to the account at any time with or
without notice.
The following methods of payments are non-refundable, and
refunds will be posted as credit to the hosting account:
Bank
Wire Transfers
Western
Union Payments
Cheque
Money
orders
Refund requests for .com, .net., and .org and other domain
names are non-refundable. Please note that domain refunds
will only be considered if they were ordered in conjunction
with a hosting package and not registered prior to refund
request.
If for some reason we cannot meet your needs, you may notify
us and we will discontinue billing your account. No refunds
are issued for hosting services already paid for as All
hosting services are basis on AS IT IS.
You may request us to change hosting server to Fast Shared
Server, VPS or Dedicated Server by paying the difference.
Violations of the Terms of Service will waive the refund
policy.
7a.) Resource Usage
User may not:
1) Use 25% or more of system resources for longer then 90
seconds. There are numerous activities that could cause such
problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
2) Run stand-alone, unattended server-side processes at any
point in time on the server. This includes any and all
daemons, such as IRCD.
3) Run any type of web spider or indexer (including Google
Cash / AdSpy) on shared servers.
4) Run any software that interfaces with an IRC (Internet
Relay Chat) network.
5) Run any bit torrent application, tracker, or client. You
may link to legal torrents off-site, but may not host or
store them on our shared servers.
6) Participate in any file-sharing/peer-to-peer activities
7) Run any gaming servers such as counter-strike, half-life,
battlefield1942, etc
8) Run cron entries with intervals of less than 15 minutes.
9) Run any MySQL queries longer than 15 seconds. MySQL
tables should be indexed appropriately.
10) When using PHP include functions for including a local
file, include the local file rather than the URL. Instead of
include("http://yourdomain.com/include.php") use
include("include.php")
11) To help reduce usage, do not force html to handle
server-side code (like php and shtml).
12) Only use https protocol when necessary; encrypting and
decrypting communications is noticeably more CPU-intensive
than unencrypted communications.
13) Resellers are not allowed to create hosting account less
than 50 MB space.
7b.) Excessive Resource Usage
Any web site that uses an excessively high amount of server
resources, including but not limited to CPU time, memory,
and network bandwidth, will be given the option to either
upgrade its service level or reduce the resource used to an
acceptable level.
Unlimited Hosting account refers to maximum 10 GB Space with
the 125000 Inodes.
Mysql database maximum size is 150MB for all types of
hosting accounts.
While a website is originate to be taking over the resources
accessible WebSolPro assets correctly to hang up with the
meaning of site instantaneously. This rule is only put into
practice in tremendous conditions and is planned to put off
the abuse of our servers. Any demand for termination should
be acknowledged via the web outward appearance, Phone or
E-mail and you will accept a authentication ahead the
termination of your service account.
Hosting space is intended for normal use only, and is
limited to Web files, e-mail and content of the hosted Web
sites, not for storage of media or other data nor for the
sole purpose of mass email/solicitation. Hosting space may
not be used as offsite storage for electronic files or for
third party electronic mail or FTP hosts. You are
responsible for removing any files which do not meet these
requirements, and for adhering to any hosting space (disk
usage) limits allocated to your account(s). Failure to do so
may result in removal and deletion of such materials, and/or
in discontinuation of your services or account. MS SQL
remote management/connections: the provided remote
connection interface is to be used with the purpose of
managing your MS SQL database remotely and NOT for the
purpose of using our MS SQL for remote SQL storage for other
sites/applications - violating this rule will result in
account suspension.
7c.) Backup Limit
Any shared account using more than 10 gigs of disk space
will be removed from our off site weekly backup with the
exception of Databases continuing to be backed up. All data
will continue to be mirrored to a secondary drive which
helps protect against data loss in the event of a drive
failure.
8.) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This
allowance varies depending on the hosting package you
purchase. Should your account pass the allocated amount we
reserve the right to suspend the account until the start of
the next allocation, suspend the account until more
bandwidth is purchased at an additional fee, suspend the
account until you upgrade to a higher level of package,
terminate the account and/or charge you an additional fee
for the overages. Unused transfer in one month cannot be
carried over to the next month.
9) Uptime Guarantee
The uptime of the server is defined as the reported uptime
from the operating system and the Apache Web Server which
may differ from the uptime reported by other individual
services. Uptime guarantees only apply to corporate
solutions.
10.) Reseller: Client Responsibility
Resellers are responsible for supporting their clients.
WebSolPro does not provide support to our Reseller's
Clients. If a reseller's client contacts us, we reserve the
right to place the client account on hold until the reseller
can assume their responsibility for their client. All
support requests must be made by the reseller on their
clients' behalf for security purposes. Resellers are also
responsible for all content stored or transmitted under
their reseller account and the actions of their clients'.
WebSolPro will hold any reseller responsible for any of
their clients actions that violate the law or the terms of
service. If a reseller's client contacts us, and complaint
about a reseller so we have rights to help him and solve his
matter.
11.) Price Change
We reserve the right to change prices listed on
WebSolPro.com, and the right to increase/decrease the amount
of resources given to plans at any time.
12a.) Indemnification
Customer agrees that it shall defend, indemnify, save and
hold WebSolPro harmless from any and all demands,
liabilities, losses, costs and claims, including reasonable
attorney's fees asserted against WebSolPro, its agents, its
customers, officers and employees, that may arise or result
from any service provided or performed or agreed to be
performed or any product sold by customer, its agents,
employees or assigns. Customer agrees to defend, indemnify
and hold harmless WebSolPro against liabilities arising out
of; (1) any injury to person or property caused by any
products sold or otherwise distributed in connection with
WebSolPro; (2) any material supplied by customer infringing
or allegedly infringing on the proprietary rights of a third
party; (3) copyright infringement and (4) any defective
products sold to customers from WebSolPro's server.
12b.) Arbitration By using any WebSolPro services,
you agree to submit to binding arbitration. If any disputes
or claims arise against WebSolPro or its subsidiaries, such
disputes will be handled by an arbitrator of WebSolPro's
choice. An arbitrator from the (ADNDRC) Asian Domain Name
Dispute Resolution Centre. Arbitrators shall be attorneys or
retired judges and shall be selected pursuant to the
applicable rules. All decisions rendered by the arbitrator
will be binding and final. The arbitrator's award is final
and binding on all parties. The Federal Arbitration Act, and
not any state arbitration law, governs all arbitration under
this Arbitration Clause. You are also responsible for any
and all costs related to such arbitration.
13.) Disclaimer
WebSolPro shall not be responsible for any damages your
business may suffer. WebSolPro makes no warranties of any
kind, expressed or implied for services we provide.
WebSolPro disclaims any warranty or merchantability or
fitness for a particular purpose. This includes loss of data
resulting from delays, no deliveries, wrong delivery, and
any and all service interruptions caused by WebSolPro and
its employees.
14.) Disclosure to law enforcement
WebSolPro may disclose any subscriber information to law
enforcement agencies without further consent or notification
to the subscriber upon lawful request from such agencies. We
will cooperate fully with law enforcement agencies.
15.) Changes to the TOS
WebSolPro reserves the right to revise its policies at any
time without notice. |
